JOB DESCRIPTION: DIRECTOR OF OPERATIONS
OpenDoors of Asheville is a nonprofit that assists local children in reaching their full potential as they break the cycle of poverty. To achieve its mission, OpenDoors designs and facilitates community-level programming and coordinates the delivery of tailored educational services to children who are not thriving at school. We offer this range of support to students and their families with funding from individuals, corporations and foundations interested in innovative and effective educational and social service practices.
GENERAL RESPONSIBILITIES: The Director of Operations plays a central role in the development and processes of OpenDoors operations, community-level partnerships and programmatic activities. The Director of Operations works collaboratively with other OpenDoors’ staff to oversee and standardize programs in the following areas: education, student advocacy, enrichment, community-level partnerships, research and evaluation, and systems and department integration. Other responsibilities include supporting communications activities, serving as liaison and OpenDoors representative at meetings, and establishing and maintaining partnerships to advance OpenDoors’ mission. The Director of Operations position requires excellent analytical, interpersonal, technical, and organizational skills and the exercise of extensive discretion and independent judgment. The Director of Operations is a full-time staff member and reports directly to and works closely with the Executive Director.
WORK DUTIES MAY INCLUDE, BUT ARE NOT LIMITED TO:
- Participating in long- and short-term organizational and programmatic development, risk management, and strategic planning.
- Supervising Program Liaisons to clarify, standardize, and document client services and protocols.
- Supervising Volunteer Coordinator and Program Liaisons to standardize trainings to ensure that volunteers have the knowledge and skills necessary to effectively support students.
- Overseeing the Systems Advisory Committee to develop and steward an organization-wide Technology Plan, including databases and other digital storage and media.
- Working as primary HR contact in partnership with the ED with a primary focus of expanding employee benefits packages to reflect industry standards.
- Overseeing the development of program timelines and ensures a timely completion of deliverables and measurable outcomes.
- Monitoring program and organizational activities to ensure quality and accuracy vis-à-vis contractual commitments such as MOUs and grant reporting.
- Working with Board, Finance & Administration Director, and Executive Director to develop a program model for the implementation of community collaboration between OpenDoors of Asheville and its community partners, namely, Asheville City Schools, Read to Succeed, Youthful HAND, and Housing Authority City of Asheville (HACA).
- Assisting the Finance & Administration Director in the grant application and reporting process by providing organizational and programmatic outcomes and reports.
- Tracking relevant activity and research in education and related fields to inform OpenDoors, their partners, and community.
- Assisting in identifying opportunities for marketing OpenDoors, its programs and services and suggest promotional activities.
- Assisting in identifying partnerships and funding opportunities and promote relationship-building among OpenDoors and other organizations, agencies, and/or individuals.
EMPLOYMENT STANDARDS & CONDITIONS
EDUCATION AND EXPERIENCE:
- Bachelor’s degree required, Master’s degree preferred
- At least 5 years work experience at the management level
- Ability to work with diverse groups regarding complex community issues
- Demonstrated technical knowledge in data management and reporting
- Willingness to engage in continuous learning and training
- Strong project management skills in managing complex, multi-faceted projects resulting in measurable successes and program growth
- Experience having worked with a high-performance, collaborative, constructive environments
- Excellent verbal and written communication skills with exceptional attention to detail
- Demonstrated experience presenting meaningful/actionable information to all constituencies up to, and including, the board level
- Strong computer technical skills, with interest in learning new concepts and software
This assignment is based on a three-year full-time grant funded position with commitment to securing continued funding, offering a flexible work schedule. Salary and benefits range in the mid $40k range and are commensurate with skills and experience.
REPORTS TO: Executive Director
HOW TO APPLY
Please email resume and cover letter to firstname.lastname@example.org